Privacy Policy

Who we are

This website is operated by Car Connection of Mentor, an independent used vehicle dealership located at 1756 Mentor Ave, 44077. References to “we,” “us,” or “our” in this policy mean Car Connection of Mentor.

Information we collect

We may collect information in the following ways:

• Information you provide directly, such as your name, email address, phone number, and message content when you submit a contact form, request information about a vehicle, apply for financing, or ask about a trade-in.
• Vehicle and transaction-related details, such as the vehicle you are interested in, trade-in information, or other details needed to respond to your inquiry.
• Automatically collected website data, such as IP address, browser type, device information, pages viewed, referring URLs, and general usage data collected through cookies and similar technologies.

How we use information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Help you with vehicle availability, financing questions, trade-ins, and appointment requests
• Improve website performance, security, and user experience
• Send follow-up communication related to your request, where permitted
• Comply with legal obligations and protect against fraud or misuse

We do not sell your personal information to third parties for their independent marketing purposes.

Cookies and similar technologies

Our website uses cookies and similar tools to remember preferences, understand how visitors use the site, and support features such as analytics and consent management. Some cookies are essential for the site to function; others help us improve the experience.

You can manage cookie preferences through the cookie banner shown on our website. Your browser may also allow you to block or delete cookies, though some site features may not work as intended if cookies are disabled.

Sharing of information

We may share information with:

• Service providers that help us operate the website, process forms, host data, provide analytics, or support marketing and communication tools
• Financing and business partners, when you ask us to help with credit applications or related services
• Legal or regulatory authorities, when required by law or to protect our rights, customers, or the public

These parties are permitted to use the information only as needed to perform services for us or as otherwise required by law.

Data retention

We retain personal information only as long as reasonably necessary to respond to your request, maintain business records, meet legal requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and how it was collected.

Your choices

You may have choices regarding your information, including:

• Updating or correcting information you have provided to us
• Opting out of non-essential marketing messages, where applicable
• Managing cookie preferences through our cookie banner or browser settings
• Requesting access to or deletion of certain personal information, subject to legal and business requirements

To make a privacy-related request, please contact us using the options in the section below.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-party links

Our website may include links to third-party websites or services, such as mapping tools or social platforms. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

Children’s privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the website after changes are posted means you accept the updated policy.

How to contact us

If you have questions about this Privacy Policy or how we handle personal information, you can contact us through our contact form or stop by the dealership at 1756 Mentor Ave, 44077.